Monthly Archives: November 2017

3 Required Skills for Successful Healthcare Candidates

Finding, interviewing, and hiring the right person is challenging.  Since most healthcare staff directly deal with patients, managers want to hire candidates who are caring, efficient, and effective.  These types of employees help patients feel cared for, and they ensure that clinical operations flow smoothly.  Although different roles may require credentials, this list includes skills that are applicable to all positions in healthcare.
Communication: Communication patterns can be identified after a manager’s first connection with a candidate.  Some things to notice include: grammar and punctuation (in emails), timeliness in response (both to emails and phone calls), and overall communication style.
During phone screens and in-person interviews, managers should pay attention to the candidate’s communication style. Notice if they are able to explain things in a logical pattern.  Ask the candidate to clarify a few of their answers.  Note if they become flustered.
Managers should ask about the candidate’s ability to communicate under pressure.  Often, healthcare staff work with upset patients and family members.  The strongest candidates will have a demonstrated track record of effectively communicating in calm and escalated situations.
Detail-Oriented:  Many managers consider this phrase to be generic. Yet they still need to identify candidates who can work with details successfully.  Instead of asking if someone is detail-oriented, ask about being meticulous or precise.
Successful healthcare exists in the details, and staff must be able to adapt. Providers need to complete comprehensive exams, and write chart notes with precise information. Medical assistants, nurses, and additional staff must be meticulous about gathering the necessary information to assist in patient care.
Situational awareness:  Managers want to hire candidates who easily notice changes in their environment.  Front desk staff need to notice when a patient needs assistance.  Clinic staff should be able to quickly react when asked for assistance.  All staff should be able to react in urgent situations.
During interviews and reference checks, managers should ask how the candidate reacts to changing situations.  Specifically, is the candidate able to shift focus easily?  Or does it take them some time before appropriately reacting?
Conclusion: Successful healthcare employees communicate effectively (especially under pressure), operate precisely, and notice the world around them.  Hiring managers should look for candidates who hold these skills, because they are more likely to be able to adapt and succeed in these roles.